Returns Policy & Procedure
RETURNS POLICY & PROCEDURE
Please read this returns policy and procedure document carefully prior to making a purchase from LINETEC. The purchase of any product from Bright Light New Zealand 2004 Ltd (LINETEC) will be deemed as an agreement by you (the purchaser) that you have read and understood this document.
LINETEC reserves the right to amend this document without notice and such amendments will be caused to be in effect at the time of posting the amended document to our website (www.linetec.lighting).
All purchases made prior to any amendment of this document will be honored under the Policy in effect at the time of purchase. It is however your responsibility to ensure that you read this document prior to any purchase.
The Fair Trading Act and the Consumer Guarantees Act provide the basis for the LINETEC returns policy. Our aim is to build trust with our customers by honouring each return and by making the returns procedure as simple as possible.
Because of the nature of our business and our reliance on the care and professionalism of courier companies to deliver your purchase to your door, you must ensure that you inspect, where possible, your package prior to signing for it; if the product is damaged, you should refuse delivery and contact LINETEC immediately. (You will need to quote your customer number and purchase number from your receipt.)
Even if the product looks fine or if you don’t have time to inspect the product you must contact LINETEC as soon as you are aware of any damage. This is to protect you as every package is insured and helps us to resolve any disputes with the courier company quickly should you discover the package is damaged once you have opened it. If this is the case, please contact us immediately.
Returns must be sent via a courier company. We cannot accept returns sent via standard post as we have no way of accurately validating whether a package was sent via this method.
When the product is defective or faulty upon delivery or installation it is your responsibility to ensure each item ordered is fit for the purpose that you intend for the product. This must be done prior to your order being made. This includes making sure the product is the right size, colour, voltage, IP rating, etc.
Options for Return
If a product is defective or damaged, we can offer to repair or exchange it for another one under our return to base warranty.
A refund will be offered only where products are defective, damaged, or faulty, and where such a condition is not repairable. In every case, a refund will only be granted upon inspection of the product with the conclusion that any such defectiveness was a result of the manufacturing or delivery process.
We aim to resolve each return within 5 working days from the time of receipt at our offices.
Have You Changed Your Mind?
Products can be returned within 30 days with the proof of purchase minus the original shipping cost (the receipt shipped with the item/s) for a full refund, providing the goods are in an unused and re-sellable condition.
Where a product is returned after the 30 day period then LINETEC reserves the right to either decline the return, charge a reasonable restocking fee or exchange for goods of similar value.
- Goods must be returned to the LINETEC office in Auckland at the expense of the purchaser, using a traceable courier service, or by personal delivery.
- Not damaged as a result of misuse.
- Any “custom made product” is not able to be accepted for return.
Custom Made Products
A custom made product is a product that has been ordered by the customer with special requirements that results in standard product items being changed to meet the customer’s requirements, or constructed in such a way where they differ from their original state or standard format marketed by LINETEC.
Refunds on custom made products will only be given on products that are defective, damaged, or faulty, and where such a condition is not repairable or exchangeable. In every case, a refund will only be granted upon inspection of the product with the conclusion that any such defectiveness was a result of the manufacturing or delivery process.